The New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
₹1,831
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From the publisher
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.
Description supplied by the publisher.
Book details
- ISBN-13
- 9780071548335
- ISBN-10
- 0071548335
- Author
- Joseph Michelli
- Publisher
- McGrawHill
- Condition
- New