Understanding Reference Transactions

Name: Understanding Reference Transactions: Transforming an Art Into a Science
Brand: Academic Press
SKU: 9780125877800
Price: 4656.00 INR
Availability: InStock

Transforming an Art Into a Science

by Matthew L. Saxton, John V. Richardson

Academic Press

₹4,656

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From the publisher

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.

Description supplied by the publisher.