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Cover of Integrating Service Level Agreements

Integrating Service Level Agreements

Optimizing Your OSS for SLA Delivery

by Ron Ben–Natan, John Lee

John Wiley & Sons · 2002

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About this book

Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery is written by Ron Ben–Natan & John Lee. This edition from John Wiley & Sons (2002) has 464 pages.

The book deals with Internet service providers, Quality control, Telecommunication and Customer services.

Book details

ISBN-13
9780471210122
ISBN-10
0471210129
Authors
Ron Ben–Natan, John Lee
Published
2002
Pages
464
Language
English
Condition
New

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