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Cover of Measure What Matters to Customers

Measure What Matters to Customers

Using Key Predictive Indicators Kpis

by Ronald J. Baker

John Wiley & Sons Inc · 2006

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About this book

Published by John Wiley & Sons Inc in 2006, Measure What Matters to Customers: Using Key Predictive Indicators Kpis by Ronald J.

The book deals with Business, Success in business, Knowledge management and Intellectual capital.

Book details

ISBN-13
9780471752943
ISBN-10
0471752940
Author
Ronald J. Baker
Publisher
John Wiley & Sons Inc
Published
2006
Edition
1
Pages
208
Language
English
Condition
New
Subject
Knowledge management