
Teamwork
Carl E. Larson, Frank M. J. Lafasto
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Beyond Total Customer Satisfaction
Lexington Books · 1992
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Horizontal Management: Beyond Total Customer Satisfaction by D. Keith Denton is a 211-page book published by Lexington Books in 1992. The work was first published in 1991.
Its main subjects are Teams in the workplace, Management, Employee participation and Customer relations.