A Fight for the Soul of Public Education
Steven Ashby, Robert Bruno
₹5,086
On the Front Line
by Stephen J. Frenkel, Marek Korczynski, Karen A. Shire
₹4,702
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From the publisher
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan.
Description supplied by the publisher.
Book details
- ISBN-13
- 9780801435874
- ISBN-10
- 0801435870
- Authors
- Stephen J. Frenkel, Marek Korczynski, Karen A. Shire
- Publisher
- ILR Press
- Condition
- New
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