Never Good Enough

Frontline health care workers have always been especially vulnerable to the perpetual tides of health care 'reform, ' but in the mid-1990s in New York City, they bore the brunt of change in a new way. They were obliged to take on additional work, take lessons in recalibrating their attitudes, and, when those steps failed to bring about the desired improvements, take advantage of training programs that would ostensibly lead to better jobs.