
Quality Management Essentials
David Hoyle
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A Handbook for Development Practitioners
by Jody Zall Kusek, Ray C. Rist
World Bank · 2004
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Ten Steps to a Results-Based Monitoring and Evaluation System: A Handbook for Development Practitioners is written by Jody Zall Kusek & Ray C. Rist. This edition is published by World Bank (2004).
Topics covered include Evaluation, Government productivity, Total quality management in government and Performance standards. Places discussed include Developing countries.
About the author: Jody Zall Kusek (born 1952).