A Guide to Customer Service Skills for the Service Desk Professional

Name: A Guide to Customer Service Skills for the Service Desk Professional
Brand: Cengage Learning
SKU: 9781285063584
Price: 5315.00 INR
Availability: InStock

by Donna Knapp

Cengage Learning

₹5,315

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From the publisher

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text.

Description supplied by the publisher.