
Encyclopedia of Primary Education
Hayes
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How Incivility Is Damaging Your Business and What to Do About It
Penguin USA · 2009
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The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It is written by Christine M. Pearson. This edition is published by Penguin USA (2009).
The book deals with Work environment, Business, Courtesy and Consumer satisfaction.