Bahnhofsbuchhandel
Peter Brummund
₹4,717
The Virtual Customer
A New Paradigm for Improving Customer Relations in Libraries and Information Services: Satellite Meeting Sao Paulo, Brazil, Augu
by Sueli Mara Soares Pinto Ferreira, Réjean Savard
₹4,406
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From the publisher
For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004.
Description supplied by the publisher.
Book details
- ISBN-13
- 9783598218453
- ISBN-10
- 3598218451
- Authors
- Sueli Mara Soares Pinto Ferreira, Réjean Savard
- Publisher
- K.G. Saur Verlag
- Condition
- New
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