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by Martin Mende, Bernd Stauss
Deutscher Universitatsverlag · 2006
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Strategische Planung Im Beschwerdemanagement is written by Martin Mende & Bernd Stauss. This edition is published by Deutscher Universitatsverlag (2006). The book is part of the Gabler Edition Wissenschaft series.
Topics covered include Kundenmanagement, Reklamation, Strategische Planung and Deutschland.