A Complete and Balanced Service Scorecard

Name: A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement
Brand: Financial Times/ Prentice Hall
SKU: 9780131986008
Price: 3768.00 INR
Availability: InStock

Creating Value Through Sustained Performance Improvement

by Praveen K. Gupta, Rajesh K. Tyagi

Financial Times/ Prentice Hall · 2008

₹3,768

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About this book

A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement by Praveen K. Gupta & Rajesh K. Tyagi is a 320-page book published by Financial Times/ Prentice Hall in 2008.

Topics covered include Customer services, Management, Measurement and Performance.