
A Guide to Customer Service Skills for the Service Desk Professional
Donna Knapp
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Ten Core Concepts (W/ Mla9e Updates)
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Master the fundamentals critical to becoming an effective writer with Yagelski's WRITING: TEN CORE CONCEPTS, 3E. Carefully designed guides, thoroughly integrated with the core concepts, set this book apart as you study key rhetorical moves within analytical, persuasive and narrative writing. Applied assignments challenge you to complete causal analysis, academic arguments and literacy narratives.
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