Auditing Social Media
J. Mike Jacka, Peter R. Scott
₹2,875
Business Process Mapping
Improving Customer Satisfaction
by J. Mike Jacka, Paulette J. Keller
John Wiley & Sons Inc · 2009
₹4,260
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About this book
Business Process Mapping: Improving Customer Satisfaction is written by J. Mike Jacka & Paulette J. Keller. This edition from John Wiley & Sons Inc (2009) has 322 pages.
Topics covered include Consumer satisfaction, Customer relations, Reengineering (Management) and Procédures.
Book details
- ISBN-13
- 9780470444580
- ISBN-10
- 0470444584
- Authors
- J. Mike Jacka, Paulette J. Keller
- Publisher
- John Wiley & Sons Inc
- Published
- 2009
- Edition
- 2
- Pages
- 322
- Language
- English
- Condition
- New
- Subject
- Customer relations
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