
Revolutionize Your Customer Experience
Colin Shaw
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Lessons from Service Leaders
by Waldemar Schmidt, Gordon Adler, Els Van Weering
John Wiley & Sons Inc · 2003
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Winning at Service: Lessons from Service Leaders is written by Waldemar Schmidt, Gordon Adler & others. This edition from John Wiley & Sons Inc (2003) has 200 pages.
Topics covered include Case studies, Customer services, Service à la clientèle and Études de cas.