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A Guide to Staff-Driven Improvement
by Sara Laughlin, Ray W. Wilson
Ala Editions · 2008
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Published by Ala Editions in 2008, The Quality Library: A Guide to Staff-Driven Improvement by Sara Laughlin & Ray W. Wilson runs to 144 pages.
The book deals with Consumer satisfaction, Customer services, Library Services and Library administration. Places discussed include United States.
About the author: Sara Laughlin (born 1949).