
Implementing TQM in Small and Medium-sized Companies
Richard M. Hodgetts
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Simple Tools and Lessons Learned from America's Most Successful
Amacom · 1998 · Hardcover
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Measures of Quality and High Performance: Simple Tools and Lessons Learned from America's Most Successful is written by Richard M. Hodgetts.It first appeared in 1997.
Its main subjects are Case studies, Organizational effectiveness, Total quality management and Qualité totale.
About the author: Richard M. Hodgetts (born 1942).