
89 Learning Points for Coaching Call Center CSR's
Peter R. Garber
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80 Activities and Actions for Call Center Excellence
Human Resource Development Pr · 2004 · Paperback
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Learning Points: 80 Activities and Actions for Call Center Excellence by Peter R. Garber is an 112-page paperback edition published by Human Resource Development Pr in 2004. It belongs to the Learning points series series.
Its main subjects are Call centers, Customer services, Management and Quality control.