
I. B. M. Way
Robert L. Shook, Buck Rodgers
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The 14 Indispensible
by Robert L. Shook, C. Britt Beemer
McGraw Hill · 2008
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The Customer Rules: The 14 Indispensible is written by Robert L. Shook & C. Britt Beemer. This edition from McGraw Hill (2008) has 352 pages.
Topics covered include Business, Customer relations, Customer services and Consumer satisfaction.