Crafting the Customer Experience for People Not Like You
Kelly McDonald
₹3,623
Crafting the Customer Experience for People Not Like You
How to Delight and Engage the Customers Your Competitors Don′t
John Wiley & Sons · 2012
₹3,514
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About this book
The book deals with Customer relations, Customer equity, Consumer satisfaction and Customer services.
About the author: Kelly McDonald (born 1961).
Book details
- ISBN-13
- 9781118360729
- ISBN-10
- 1118360729
- Author
- Kelly McDonald
- Publisher
- John Wiley & Sons
- Author dates
- Kelly McDonald (born 1961)
- Published
- 2012
- Edition
- 1
- Language
- English
- Condition
- New
- Subject
- Customer Service & Experience
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