
The Consumer . . . or Else!
Donald F. Dufek, Camille P. Schuster
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Research and Best Practices
by Larry Fogli, Jennifer Ukei
John Wiley & Sons · 2006 · Hardcover
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Customer Service Delivery: Research and Best Practices is written by Larry Fogli & Jennifer Ukei. This hardcover edition from John Wiley & Sons (2006) has 352 pages. It belongs to the Professional practice series series.
The book deals with Customer services, Management, Customer relations and Business & Economics.