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Cover of Nordstrom Way to Customer Service Excellence

Nordstrom Way to Customer Service Excellence

the handbook for becoming the "Nordstrom" of your industry

by Robert Spector, Patrick McCarthy

John Wiley & Sons Inc · 2012

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About this book

Topics covered include Nordstrom (Firm), Management, Customer services and Department stores. Places discussed include United States.

About the author: Robert Spector (born 1947).

Book details

ISBN-13
9781118076675
ISBN-10
1118076672
Authors
Robert Spector, Patrick McCarthy
Publisher
John Wiley & Sons Inc
Author dates
Robert Spector (born 1947)
Published
2012
Edition
2
Pages
224
Language
English
Condition
New
Subject
Customer Service & Experience

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