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Cover of The Nordstrom Way to Customer Experience Excellence

The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture

by Robert Spector, breAnne O. Reeves

Wiley & Sons, Incorporated, John · 2017

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About this book

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture is written by Robert Spector & breAnne O. Reeves. This edition is published by Wiley & Sons, Incorporated, John (2017).

The book deals with Customer services and Department stores.

Book details

ISBN-13
9781119375388
ISBN-10
111937538X
Authors
Robert Spector, breAnne O. Reeves
Publisher
Wiley & Sons, Incorporated, John
Published
2017
Pages
224
Language
English
Condition
New
Subject
Customer Service & Experience