
The Best Service Is No Service - How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price, David Jaffe
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Springer-Verlag New York Inc. · 2011
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Service Design and Delivery is written by Mairi Macintyre. This edition is published by Springer-Verlag New York Inc. (2011). The book is part of the Service Science: Research and Innovations in the Service Economy series.
The book deals with Industrial management, Information Systems, Computer science and Management information systems.