
The Best Service Is No Service - How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price, David Jaffe
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With 106 Figures and 11 Tables
Springer-Verlag Berlin and Heidelberg GmbH & Co. K · 2006 · Hardcover
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Published by Springer-Verlag Berlin and Heidelberg GmbH & Co. K in 2006, Advances in Services Innovations: With 106 Figures and 11 Tables runs to 312 pages in hardcover.
The book deals with Technological innovations, Service industries, Congresses and Innovations.