
Performance Management
Robert Bacal
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Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
by Robert Bacal
McGraw-Hill Education · 2005 · Paperback
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Published by McGraw-Hill Education in 2005, Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation by Robert Bacal runs to 240 pages in paperback. The work was first published in 2004.
Topics covered include Customer services, Terminology and Business.