
Winning at Service
Waldemar Schmidt, Gordon Adler, Els Van Weering
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A Leader's Guide to Driving Superior Performance
by Linden R. Brown, Chris L. Brown
McGraw-Hill · 2014
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The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance is written by Linden R. Brown & Chris L. Brown. This edition is published by McGraw-Hill (2014).
Topics covered include Social change, Customer services, Customer relations and Leadership.
About the author: Linden Brown (born 1938).