
The Consumer . . . or Else!
Donald F. Dufek, Camille P. Schuster
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5 Leadership Principles for Creating a Legendary Customer Experience
McGrawHill · 2008
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience by Joseph Michelli is a 284-page book published by McGrawHill in 2008.
Its main subjects are Leadership, Management, Business and Success in business.
About the author: Joseph A. Michelli (born 1960).