
Return on Investment in Der Personalentwicklung
Jack J. Phillips, Frank C. Schirmer
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The Design Thinking Approach to Measure, Prove, and Improve the Value of Marketing
by Jack J. Phillips, Frank Q. Fu, Patricia Pulliam Phillips
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Get your bottom-line results where you want them by putting your marketing campaigns and initiatives to powerful new use Marketing is all about understanding and serving your customers' needs--but how do you know that your events, campaigns, and communication initiatives are working at top effectiveness? And how can you determine whether your marketing investments are reaping real rewards?
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