
Building the Value Machine
David Wragg, Kingsley Weber
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Revised Edition
by John Ivens, Colin Shaw
Palgrave Macmillan · 2002 · Paperback
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Building Great Customer Experiences: Revised Edition is written by John Ivens & Colin Shaw. This paperback edition from Palgrave Macmillan (2002) has 224 pages.
Its main subjects are Customer services, Consumer satisfaction, Experience and Customer relations.
About the author: Colin Shaw (born 1928).