Achieving Service Excellence
Robert C. Ford, Myron D. Fottler, Cherrill P. Heaton
₹4,117
Acquiring, Processing, and Deploying
Voice of the Customer
Taylor and Francis · 2000
₹3,128
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About this book
Acquiring, Processing, and Deploying: Voice of the Customer by M. Larry Shillito is a book published by Taylor and Francis in 2000.
Topics covered include Business, Customer services, Management and Service à la clientèle.
About the author: M. Larry Shillito (born 1939).
Book details
- ISBN-13
- 9781420025606
- ISBN-10
- 1420025600
- Author
- M. Larry Shillito
- Publisher
- Taylor and Francis
- Author dates
- M. Larry Shillito (born 1939)
- Published
- 2000
- Language
- English
- Condition
- New
- Subject
- Customer services
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