
Customer Intimacy
Wiersema Fred
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Strategies for Healthcare
by Robert C. Ford, Myron D. Fottler, Cherrill P. Heaton
Ache Management · 2009
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Published by Ache Management in 2009, Achieving Service Excellence: Strategies for Healthcare by Robert C. Ford, Myron D. Fottler & others runs to 440 pages. The book is part of the ACHE management series series.
Its main subjects are Medical care, Customer services, Patient satisfaction and Customer relations.