
Managing Process Innovation through Exploitation and Exploration
Tor Tønnessen
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Leveraging Manufacturing Concepts to Achieve World-Class Service
St. Lucie Press · 2002 · Hardcover
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Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service by Betsi Harris Ehrlich is a 271-page hardcover edition published by St. Lucie Press in 2002.
The book deals with Management, Service industries, Total quality management and Six Sigma (Quality control standard).