Re-organising Service Work

Name: Re-organising Service Work: Call Centres in Germany and Britain
Brand: Routledge
SKU: 9781138718432
Price: 10453.00 INR
Availability: InStock

Call Centres in Germany and Britain

by Christian Kerst, Karen A. Shire, Ursula Holtgrewe

Routledge · 2017

₹10,453

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About this book

Re-organising Service Work: Call Centres in Germany and Britain by Christian Kerst, Karen A. Shire & others is a 244-page book published by Routledge in 2017.

Topics covered include Call centers, Customer services, Service à la clientèle and Centres d'appels (Affaires).