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Reichheld
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How Today's Leaders Build Lasting Relationships
by Reichheld
Harvard Business Review Press · 2001 · Hardcover
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Loyalty Rules!: How Today's Leaders Build Lasting Relationships is written by Reichheld. This hardcover edition from Harvard Business Review Press (2001) has 213 pages.
The book deals with Employe s, Clie nten, Employee loyalty and Customer loyalty.