
After Industrial Society?
Jonathan Gershuny
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How to Win by Putting Customers at the Core of Your Business
by Frances Frei, Anne Morriss
Harvard Business Review Press · 2012
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Published by Harvard Business Review Press in 2012, Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei & Anne Morriss runs to 272 pages.
Its main subjects are Customer services, Service industries, Management and Customer relations.