
The Call Center Handbook
Keith Dawson
₹4,297

The Complete Guide to Starting, Running and Improving Your Call Center
by Keith Dawson
R & D · 1999 · Paperback
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Published by R & D in 1999, Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center by Keith Dawson runs to 300 pages in paperback.
Topics covered include Call centers, Customer services, Management and Management information systems.