
Wake up Your Call Center
Rosanne D'Ausilio
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How to build a customer-driven organization
by T. Samler, P. Donovan
Springer · 2012 · Paperback
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Published by Springer in 2012, Delighting Customers: How to build a customer-driven organization by T. Samler & P. Donovan runs to 243 pages in paperback.
The book deals with Consumer satisfaction, Customer relations, Customer services and Organizational change.